Automotive CRM Software Package for your Car Dealerships BDC

<body><table dir="ltr" border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td valign="top"> <h1>Automotive CRM  Software by DealerMine</h1> <h2>Cheryl-Lyn Loughlean </h2> <blockquote> <p> DealerMine's <b>Automotive CRM Software</b> will allow you to identify business <br> opportunities and measure improvement in your car dealership<br>  </p> </blockquote>  <p align="center"> <b><font color="#FFFCF2" face="Verdana"> <a title="Automotive CRM Software" target="_top" href="Default.htm">Home</a></font><font face="Verdana"> | </font> <font color="#FFFCF2" face="Verdana"> <a title="Contact Management software for car dealerships" target="_top" href="About-DealerMine.htm">About DealerMine</a></font><font face="Verdana"> | </font> </b><font color="#FFFFFF" face="Verdana"> <a target="_top" href="features.htm">CRM Features</a></font><font face="Verdana"><b> | <a target="_top" href="service-tools.htm">Service Tools</a> | </b> </font> <font color="#FFFFFF" face="Verdana"> <a title="Automotive CRM Training" target="_top" href="crm-training.htm"> CRM Training</a></font><b><font face="Verdana"> | </font> <font color="#FFFCF2" face="Verdana"> <a target="_top" href="questionnaire.htm">Want More Info?</a> </font> <font color="#660000" face="Verdana"> | </font> <font color="#FFFCF2" face="Verdana"> <a title="Contact DealerMine" target="_top" href="contact.asp"">Contact Us</a></font></b><p align="justify"> <strong>DealerMine</strong> is the <strong style="font-weight: 400"> complete</strong> <b>Automotive CRM</b> solution all Automotive Dealerships have been waiting for. We provide dealers who are committed to continuous improvement with the contact management software and tools to improve their margins and retain customers.</p> <div align="justify"> DealerMine will revolutionize the way you sell cars and service; ensuring customers are contacted at all the right touch points. This will not only increase dealership profits, it drastically improves customer satisfaction and loyalty to your dealership. </div> <div align="justify">  </div> <div align="justify"> DealerMine's automotive BDC software not only provides an accurate measurement of the success of your <b>CRM</b> staff, it also provides exhaustive reporting statistics when you need them, including a monthly scoreboard for all dealerships across North America. The monthly composite even provides recommendations on how to improve your dealership. </div> <div align="justify">  </div> <div align="center"> <img border="0" src="bdc-software/Automotive-CRM.gif" alt="Automotive CRM" width="187" height="3"></div> <div align="justify">  </div> <div align="justify"> The DealerMine process will lead you to untapped profit potential. Through our <b>Automotive BDC software</b>, you can manage all of your Service, Customer Prospecting, CSI calls, and sales follow-up with the confidence that every opportunity is captured. DealerMine's <b>Automotive CRM</b> integrates with your existing in-house management system to seamlessly open up a world of new business opportunities. </div> <p align="left"> <a title="Automotive CRM Software" href="service-tools.htm"> <img border="0" src="bdc-software/Defaul01.jpg" alt="Automotive CRM for Car Dealers" align="right" width="377" height="229"></a><strong><a title="Help for car dealers" href="cost-of-service.htm">Is your customer paying for their service, or are you?</a></strong></p> <p align="left"><strong> <a title="Make your appointment coordinators a profit center" href="appointment-coordination.htm">Is appointment co-ordination costing you money?</a></strong></p> <p align="left"><strong><a href="closing-ratios.htm">Are your closing ratios where you want them?</a></strong></p> <p align="left"><strong><a href="improve-csi-ratings.htm">Are CSI ratings costing your dealership profits?</a></strong></p> <p align="left"><strong><a href="customer-service.htm">Are your customers and prospects being dealt with to your standards?</a></strong></p> <p><b><font color="#4B64A8">DealerMine's Automotive CRM Produces - Check out these successful dealers comments</font></b></p> <p align="justify">What will DealerMine do for your store? Simply stated, the DealerMine <b>Automotive BDC software</b> and processes will give you the strongest communication link with your customers that you’ve ever had. It will provide the keys that will open doors to opportunities you never thought existed. </p> <p align="justify">Most dealerships measure success by their bottom line without even knowing the many opportunities and revenues that have passed them by. For most, not knowing has become part of doing business. Consider for a moment what you would do if you could pinpoint and profit from these missed opportunities. Imagine a system that can instantaneously measure the profitability of your customer relationship management staff. </p> <p align="center"> <img border="0" src="bdc-software/Automotive-CRM.gif" alt="Automotive CRM" width="187" height="3"></p> <p align="justify">DealerMine is the turnkey <b>automotive bdc softwar</b>e solution that dramatically increases your gross profit and puts every available business opportunity at your disposal. </p> <p align="right"><b>No questions. No gimmicks.                   <br>                 Just solid results.</b></p> <table border="1" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#CFBA61" width="100%" id="AutoNumber7" bgcolor="#FFFFFF"> <tr> <td width="16%"> <p align="center"><a href="crm-testimonial1.htm"> <img border="0" src="bdc-software/crm-te1.gif" alt="Contact Management System" width="106" height="61"></a><br> <a href="crm-testimonial3.htm">Parkway Ford Lincoln</a></td> <td width="16%"> <p align="center"><a href="crm-testimonial2.htm"> <img border="0" src="crm/humberview.gif" alt="Automotive CRM Software" width="129" height="67"></a><br> <a href="crm-testimonial2.htm">Humberview Chevrolet</a></td> <td width="17%"> <p align="center"><a href="crm-testimonial3.htm"> <img border="0" src="bdc-software/Defaul4.gif" alt="DealerMine Contact Management Software" width="123" height="51"><br> Darlings Auto Group</a></td> <td width="17%"> <p align="center"><a href="crm-testimonial4.htm"> <img border="0" src="bdc-software/Defaul5.jpg" alt="Automotive BDC Software" width="121" height="51"><br> Brett Chevrolet Cadillac</a></td> <td width="17%"><a href="crm-testimonial5.htm"> <img border="0" src="bdc-software/Defaul7.gif" align="left" alt="Contact Management Software" width="66" height="96"></a><br> <br> <a href="crm-testimonial5.htm">Hanson Pontiac Buick</a></td> <td width="17%"> <p align="center"><a href="crm-testimonial6.htm"> <img border="0" src="bdc-software/Defaul9.gif" alt="Automotvie BDC System" width="133" height="49"><br> Roussel Toyota</a></td> </tr> </table> <p> <img border="0" src="bdc-software/Defaul1.jpg" alt="Automotive BDC Software" align="right" width="250" height="200"><b>Customer Relationships are the Key to Increased Profits</b></p> <p align="justify">With DealerMine your <b>business development center</b> can handle every issue for every vehicle that every customer owns. Capture customer complaints and resolve them FAST! Deal with special order parts, recalls, scheduled maintenance, annual inspections and more - for ALL vehicles during ONE customer contact.<p>DealerMine was developed and perfected in a successful (triple crown) dealership. This dealership is a living laboratory, where each new idea or software enhancement is exhaustively tested before being rolled into the CRM system. It REALLY works!</p> <p align="justify"> DealerMine is a thoroughly tested and proven <b>automotive BDC software system</b> which pulls together People, Process and Technology to create a positive, profitable environment. We are confident that it will prove to be the best business development system that your dealership has ever made. </p> <p align="justify">At DealerMine, we are 150% dedicated to your success, read below to see how we continue to prove this month after month, year after year! As a DealerMine customer you get all of this in addition to the <b>CRM software</b>:</p> <p align="justify"> <img border="0" src="automotive/servic4.jpg" align="left" alt="Automotive CRM Software Support" width="42" height="44"><b>Unlimited calling to our toll free Support Centre </b></p> <ul> <li> <p align="justify">Technical Support Questions</p> </li> <li> <p align="justify">User/Application Support Questions</p> </li> </ul> <p align="justify"> <img border="0" src="automotive/servic5.jpg" align="left" alt="Monthly Productivity Review" width="35" height="36"><b>Monthly Review of your Business Development Centre</b></p> <ul> <li> <p align="justify">Monthly Composite Report</p> </li> </ul> <p align="justify"> <img border="0" src="automotive/servic6.jpg" align="left" alt="Automotive CRM Newsletter" width="36" height="45"><b>Quarterly Newsletter</b><br> Enjoy our new, informative web based newsletter, DealerMine Focus. <br> <br> <br> <img border="0" src="automotive/servic7.jpg" align="left" alt="DealerMine Website" width="41" height="36"><b>Unlimited Access to our DealerMine Website</b><br> Login and find DealerMine Documentation on our newest version, instructions on how to use DealerMine features how to understand the screens, reports, and even telephone scripting if you need to brush up on what to say! </p> <p align="left"> <img border="0" src="automotive/servic8.gif" align="left" alt="Automotive CRM Software" width="36" height="37"><b>Continuous Software Improvements</b></p> <p align="justify">Our developers are constantly working to improve the software by enhancing and adding new features. We will update your system on a regular basis always ensuring you have the most recent and up-to-date <br> version of DealerMine. </p> <p align="justify"> <img border="0" src="crm/featur1.gif" align="left" width="45" height="53"></p> <p align="justify"><b>In House Security</b></p> <p align="justify">Our CRM Software seamlessly integrates with your DSP system and is run by YOUR staff, in YOUR store. You are in complete control of your data and who has access to it.</p> <p align="justify"><b>We ARE car dealers</b><br> <br> DealerMine was developed and perfected in a real-live dealership. This dealership is our living laboratory where each new idea or enhancement is tested before being released into the live, current system. We have 17 years of combined experience at Reynolds & Reynolds and 43 years of combined in-dealership experience, along with 15 years experience for our support, training and development team. </p> <p align="justify"><b>Capture Opportunities</b></p> <p align="justify">DealerMine significantly increases a dealerships interaction with current and potential customers through automated, interactive and real-time communication that results in higher customer satisfaction and gross profit. </p> <p align="justify"><b>Improve Communications</b></p> <p align="justify">DealerMine's cutting edge technology opens many doors to ensure dealers will improve the way they communicate and market to their customer database. </p> <p align="justify"><b>Make More Sales</b></p> <p align="justify"> Our goal is to drastically improve and organize the way your dealership communicates with its customers. This is only the beginning of a process that will increase sales, raise customer satisfaction and boost repeat business. <p align="justify"><b>Support</b></p> <p align="justify">DealerMine gives you the best monthly support for your money! Support line representatives will be ready to assist you every time you call our toll free line with any IT or User questions. Imagine not having to wait on hold with the usual automated systems. At DealerMine we realize your time is valuable and we don’t want you to waste any of it on hold waiting for us. You will always enjoy speaking to a ‘live’ person rather than waiting on hold with an automated system. </p> <p align="justify"><b>Flexibility</b></p> <p align="justify">You can target any market by having the flexibility of creating your own contact schedules! Since DealerMine is customizable to meet your dealerships needs the opportunities are endless! There's no limit on what messages a dealership can relay to their customers using DealerMine. </p> <p align="justify"><b>Performance Reports Generate Real Success</b></p> <p align="justify"><b> <img border="0" src="crm/featur2.gif" align="right" width="87" height="105"></b>DealerMine provides over 50 comprehensive and sophisticated reports. You can measure the strengths and weaknesses of your employees in sales, service, body shop and BDC. Trend analyis reports will help you make decisions based on actual dealership data, not remote, arbitrary benchmarks. Reports highlight successes and missed business opportunities. They are available daily and automatically calculated. <b>No other CRM product has this level of sophistication and exhaustive service information.</b></p> <p align="center"> <i>Stay in the lead and stay in control, using <strong style="font-weight: 400">DealerMine</strong>, the <strong style="font-weight: 400">complete</strong> CRM solution! See more details on our <a href="service-tools.htm">Service Management Tools</a> here.</i><p align="left"> <strong>Is your customer paying for their service, or are you?</strong></p> <p align="justify">DealerMine's <b>Automotive CRM package</b> will easily overcome this concern.  DealerMine will help put control of your service bookings in your hands where it belongs, and keep it there.  The DealerMine process organizes your daily service schedule efficiently and effectively so your staff can make the most proficient use of each day.</p> <p align="justify">Your customers will also appreciate the appointment choices you can make available to them and the flexibility the DealerMine process offers if scheduling changes must be made. They will also like the convenience of having a permanent record of their contact,  service and appointment history, only a click of the mouse away.</p> <p align="justify">It’s really pretty simple. Your dealership’s relationship with a customer doesn’t end with the delivery. It is in their best interest to keep their vehicle properly maintained and the best place to do that is right at your store.</p> <h1><b>Automotive Customer Relationship Management</b></h1> <p>Car dealers recognize and manufacturers vigorously stress the importance of <b>Customer Resource Management</b> to the bottom line. <p align="left">Brand loyalty is gone! Good customer relationships based on service excellence mean EVERYTHING.<p align="justify">The objective, of course, is to keep your customers returning after they’ve taken delivery. Customer contact after the sale is one of the most important aspects in retaining their future business, not to mention referrals they will send your way. The DealerMine process is designed to ensure your service team maintains consistent contact that allows you to assist your customers in organizing regular service visits when they are due and at their convenience. </p> <p align="justify">Keeping customers satisfied will bring them back. It’s about building trust and confidence.  It’s about establishing a solid relationship with each and every customer.  The DealerMine process makes it easier than you ever thought possible.  </p> <p align="justify">     DealerMine, you and your customers.  It’s a win, win, win proposition.</p> <h1>Automotive Contact Management Software</h1> <blockquote> <p> DealerMine will help you keep in touch with your customers<br> and will increase your bottom line profit.</p> </blockquote> <h1>The ONLY Automotive CRM Service application in North America</h1> <p align="justify">In today’s competitive automotive industry, Dealers are realizing the importance of maintaining regular communication with their customers, in order to achieve the company goals they have set.  <a href="automotive-crm.htm">MORE</a></p> <h1 align="justify"><b>DealerMine covers All Key Contacts</b></h1> <blockquote> <h3><b>Service</b></h3> </blockquote> <ul> <li><b>Scheduled Maintenance</b></li> <li><b>Confirm Appointments</b></li> <li><b>No Shows</b></li> <li><b>Annual Inspections</b></li> <li><b>Recalls / Campaigns</b></li> </ul> <blockquote> <h2> <img border="0" src="bdc-software/Automotive-CRM.gif" alt="Automotive CRM" width="187" height="3"></h2> <h2><b>CSI</b></h2> </blockquote> <ul> <li><b>Repair Order Service Follow-up</b></li> <li><b>Warranty and Customer Pay</b></li> <li><b>Vehicle Delivery Follow-up</b></li> </ul> <blockquote> <h2> <img border="0" src="bdc-software/Automotive-CRM.gif" alt="Automotive CRM" width="187" height="3"></h2> <h2><b>Parts</b></h2> </blockquote> <ul> <li><b>Special Orders</b></li> </ul> <blockquote> <h2> <img border="0" src="bdc-software/Automotive-CRM.gif" alt="Automotive CRM" width="187" height="3"></h2> <h2><b>Personal Follow-up</b></h2> </blockquote> <ul> <li><b>Sales</b></li> <li><b>Service</b></li> </ul> <p align="justify">DealerMine is the service sales leader in unified dealer operational systems. It provides a single view of all your customer and vehicle history - from warranty and recalls to maintenance and service follow-up. It is a tool that will tell you who to call, what service to sell and how to sell it. It records and manages contact history, appointment history, service notes and comments, and much, much more. It plans the activities of your Business Development Center every day, links demand to your service capacity and scores the results.</p> <p align="justify">With DealerMine your business development staff mix with techs and service advisers every day because they are in the store. CSI follow-up happens just a step away from the service bays. Dealership kings and problems are solved before the damage becomes serious. That's just not possible with a remote system.</p> <h2><a href="recommending-maintenance.htm">Encouraging maintenance & maximizing sales</a></h2> <p align="justify">DealerMine provides you with all you need to know about your customer and their vehicle needs in one easy to use program. <a href="recommending-maintenance.htm">MORE</a></p> <h2><b>Enhancing customer loyalty</b></h2> <p align="justify">Increase customer retention and build long lasting, loyal relationships with your customers, call after call, visit or visit!</p> <h2> <b><a href="appointment-coordination.htm">Improve Service Business</a></b></h2> <p align="justify"> Better shop scheduling means fewer waiters, which means more volume in the shop, and in turn you will notice a productivity and efficiency increase within your shop. <a href="appointment-coordination.htm">MORE</a><h2> <b>Increase CP Labor Sales </b></h2> <p align="justify">Take notice to the almost immediate Increase in CP Maintenance Labor Sales and CP Hrs Per Ro by having your Appointment Coordinators pre-book all service appointments.<h2><b><a href="improve-csi-ratings.htm">Increase Service CSI</a></b></h2> <p align="justify">Your new Appointment Coordinators will not only ‘Wow’ your customers with outstanding service, but pre-book quality appointments by up selling all recommended maintenance on every appointment! Increases your CSI results… by being able to contact every customer and resolve any issues, proactively! <a href="improve-csi-ratings.htm">MORE</a><h2><b>Improve Customer Service</b></h2> <p align="justify"> Remove all inbound service calls from your Service Advisors by re-routing them to your new BDC, and you can enjoy less chaos in your Service Department. Your Service Advisors will now get that controlled environment they need in order to ‘Wow’ their customers while they are here for service!<h2> <b>Increase Repeat Business & Customer Loyalty</b></h2> <p align="justify"> Improve your market share. DealerMine will help you to increase your Repeat Business vehicle after vehicle, month after month, year after year!<h2 align="justify">Automotive CRM Training</h2> <p align="justify">We'll show your staff exactly what to do.</p> <p align="justify">Any <b>CRM</b> Solution is only as good as the implementation. DealerMine employs a highly qualified team of <b>CRM</b> application trainers who are available to go onsite with your staff and develop a training strategy that will maximize the talents and resources available at your dealership and get everyone up to speed with your new CRM package.</p> <p align="justify">DealerMine <b>Automotive CRM</b> On-site training can be purchased per day. We will evaluate your current people and processes to determine what type of training you require at this time. Stay in the lead of your competition by learning how to maximize your DealerMine <b>CRM system</b> to generate the results you deserve! Having your staff re-trained on a regular basis is an investment in itself that will reward your dealership in so many ways. </p> <h2 align="center">Call 1-800-304-3341 to book On-site Automotive CRM Training!</h2> <p align="justify">Your relationship with DealerMine just begins with your investment in the <b>CRM software</b>. Unlike other contact management software providers, we recognize that your goal will be achieved only through relevant and expert on-site training in your environment with your people. Our extensive roots in the automotive industry, along with our "in dealership" lab, have enabled us to enhance your experience. By seamlessly merging <strong style="font-weight: 400">People, Process and Technology</strong> we improve the overall experience for you, your employees and your customers. Our training and support differentiates DealerMine from all other solutions. We understand first hand the importance a joint commitment has in revolutionizing your <b>automotive CRM </b>experience.</p> <p align="justify">All of our <b>CRM training staff</b> are highly qualified individuals who have worked in the specific areas they teach. Our application trainers have spent time in our own Dealership call center and have proved that they are the best of the best. They understand the impact the call center position has in your dealership and they know how to increase profitability and customer satisfaction simultaneously. Furthering their understanding, they have fielded calls in the DealerMine Continuous Improvement Centre. They understand the importance of motivating your people and they continuously ensure that your staff understands and successfully uses the powerful tool that is now at their fingertips.</p> <p align="justify"><strong>People</strong> are integral to your success with the DealerMine <b>CRM solution.</b> Your chosen staff will be coached on gaining customer control, selling and pre-booking maintenance and effectively capitalizing on every contact. DealerMine <b>CRM software</b> provides the tools to deal with customers as <strong>People</strong> and not VIN numbers, allowing you to create and continue meaningful relationships that will enhance your profitability. DealerMine application trainers will ensure that your <strong>People</strong> are completely familiar with the software and that their talents mesh with our innovative <strong> Technology</strong> to increase customer loyalty and profitability.</p> <p align="justify"><strong>Process</strong> is important within any organization. DealerMine <b>CRM software</b> provides you with a platform for perpetual accountability allowing you to alter <strong>Process</strong> in response to measured indicators. Comprehending the positive culture change that comes with the addition of DealerMine is crucial as is the understanding of the far-reaching impact our <strong>Technology</strong> will have on your entire organization. Our application trainers become a resource to introduce change and gain buy-in throughout your dealership. Starting with the proven processes developed at our "in dealership" lab, our application trainers will assist you in customizing them to reflect your own goals.</p> <p align="justify">The opportunities do not end there. We have <strong> Process</strong> trainers available who have years of industry experience. They possess the knowledge and expertise to assess your operation and build strategies that will enable you to attain your goals. These customized training solutions are developed with the sole purpose of identifying profit opportunities and measuring the success of the training interventions. By enabling you to measure the return on your training investment and the progress you have made towards attaining your goals, DealerMine stands alone in the crowd. Our <strong>Process</strong> trainers have to be the best because you can now measure their effectiveness.</p> <p align="justify"><strong>Technology</strong> is fundamental to DealerMine but <strong>Technology</strong> alone produces very little. The most innovative technology is of no value without a comprehensive application and evaluation protocol. Your ability to measure the impact of DealerMine on your business is critical. Our success depends on our customer's success and that is why our trainers are so dedicated to coaching you through the <strong>Process</strong>. Because our <strong> Technology</strong> was developed in a dealership, for a dealership, you will be amazed at how well it meshes with everyday functions and soon your staff will be wondering how they ever did their jobs without it. You will be provided with a direct number to our Continuous Improvement and Support Centre should anyone require help. Because we are dealership based we realize the importance of your input and always encourage and respond to our customers requests. DealerMine isn't just software. We are committed to your success and ensure it by proactively training and supporting your <strong>People</strong>.</p> <p align="justify">A joint commitment to DealerMine will revolutionize the way you do business and will increase your profitability. We are dedicated to your success and proud of our record. We are different…… You can measure it!</p> <p align="justify">For further information or to explore having a custom training solution designed and implemented please <a href="contact.asp"">contact us</a>.<h1 align="justify"> Using your CRM Software to recommend Maintenance</h1> <p align="justify"><span lang="EN-US" style="font-size: 8.0pt"> DealerMine recommends maintenance based on the selected vehicles maintenance schedule.  <b><i>Recommended Maintenance Schedules</i></b> are set up in DealerMine upon installation.  We customize maintenance schedules to best suit the needs of your dealership and manufacturer.  We can make schedules specific to year, make, model, and serial number to ensure the exact maintenance will be recommended for all different vehicle types. </span></p> <p align="justify">DealerMine will teach you how to sell vehicle maintenance simply by providing your Maintenance Advisors with the information they need to suggest the sale. Your service customer wants their vehicle maintained, that's why they are there in the first place. Recommending Maintenance should be the primary function of your Service Advisors on every customer contact.</p> <p align="justify">All Recommended Maintenance is generally based on the vehicles estimated mileage and elapsed months since their last service. It is important to know where to view the customers Estimated & Elapsed Vehicle Information since it is an important to know this information when speaking with a customer. <br> <br> DealerMine is an intelligent tool, which is more often than not, accurate when estimating a vehicles mileage. The reason why DealerMine is so efficient, is because our system doesn’t guess, we use the facts. We look back at the mileage that was entered on all past service visits, since mileage is recorded and stored in service history for all vehicles. DealerMine then calculates the time in between each service visit to accumulate how much the customer drives on a daily basis. From this, we are able to predict an estimated mileage that is almost always true, since we base it on the customer’s actual driving habits.<br> <br> It is important for you to know where to view this information, since estimated mileage and elapsed months are two prime points that can easily influence a customer to book an appointment, since most customers realize the importance of scheduled maintenance being done at the right intervals.</p> <p align="justify"><span lang="EN-US" style="font-size: 8.0pt"> DealerMine will always display the selected vehicles Elapsed Mileage, Estimated Mileage, Elapsed Months, and Month Interval, as shown circled in </span>the image at left and enlarged below.<table border="0" cellpadding="2" style="border-collapse: collapse" bordercolor="#111111" id="AutoNumber5" width="100%"> <tr> <td width="490" colspan="2"> </td> </tr> <tr> <td width="351" valign="top" bgcolor="#FFFFFF"> <img border="0" src="automotive/recomm1.jpg" width="349" height="248"></td> <td width="135" bgcolor="#FFFCF2" valign="top"> Customer record screenshot from DealerMine Automotive CRM.<p> Sliding your mouse over each recommended maintenance item will pop up a sales box providing information you need to properly inform your customer with ease and confidence.</td> </tr> <tr> <td width="351" valign="top" bgcolor="#FFFFFF"> <p align="justify">The Maintenance Schedule Name will appear above the recommended maintenance as shown circled in the image at left</p> <div align="center"> <center> <table border="1" cellpadding="4" cellspacing="4" style="border-collapse: collapse" bordercolor="#111111" width="75%" id="AutoNumber9" bgcolor="#8CF9FA"> <tr> <td width="100%"> <p align="center">Maintenance Schedule Name<br> ALL VEHICLES 96-05</td> </tr> </table> </center> </div> <p align="justify">All maintenance items due today will appear under the Maintenance Schedule Name</p> <div align="center"> <center> <table border="1" cellpadding="4" cellspacing="4" style="border-collapse: collapse" bordercolor="#000000" width="75%" id="AutoNumber10" bgcolor="#00FE00"> <tr> <td width="100%" bgcolor="#FFFFFF">Lube, Oil and Filter</td> </tr> <tr> <td width="100%">Tire Rotation and Balance</td> </tr> <tr> <td width="100%">Fuel Filter Replace</td> </tr> <tr> <td width="100%">Annual Inspection</td> </tr> </table> </center> </div> </td> <td width="135" valign="top" bgcolor="#FFFCF2">The Maintenance Sales pop up box displays the following information:<p><b> Description</b> of what the recommended maintenance service is<br> <br> <b>Selling Lines</b> (Features & Benefits)<br> Point form listed features and benefits <br> <br> <b> Service Status</b><br> Check here to see when this particular service was last done, or if it has never been done</td> </tr> <tr> <td width="351" valign="top" bgcolor="#FFFFFF"><br> <img border="0" src="automotive/recomm2.jpg" width="347" height="237"></td> <td width="135" valign="top" bgcolor="#FFFCF2"><b>Pricing information</b><br> <br> <b>Maintenance Schedule</b><br> When this particular maintenance item is recommended based on kilometers and time.</td> </tr> </table> <h1 align="left"><span style="font-family: Times New (W1)">Is appointment coordination costing you money? </span></h1> <p class="MsoNormal"><span style="font-family: Times New (W1)">With the volume of customers your dealership handles there’s a real danger that a good portion of them could slip through the cracks. <b> <i><span style="font-weight: bold; font-style: italic">You lose money</span></i></b>. A well <span class="GramE">organized  and</span> highly coordinated effort is required in order to avoid these lost revenues.</span></p> <p class="MsoNormal"><span style="font-family: Times New (W1)">Enter <span class="SpellE">DealerMine</span>.  The <span class="SpellE"> DealerMine</span> <b>CRM process </b>will significantly reduce or virtually eliminate</span> the concern of losing business because of established practices that may leave something to be desired.</p> <p class="MsoNormal">Using the <span class="SpellE">DealerMine</span> process you will find that coordinating appointments has never been easier and improved results will show almost immediately.  You will notice right away how much easier it is to manage your customer database.  Using the <span class="SpellE">DealerMine</span> process to track the service history of each and every customer will give the dealership better control than you’ve ever had before.  <p class="MsoNormal" align="justify">Your customers will also appreciate the consistency and ease of making regular service appointments through customer contact representatives who <span class="GramE">are  highly</span> trained in the <span class="SpellE">DealerMine</span> process.</p> <p class="MsoNormal" align="justify">Coordinating appointments using the <span class="SpellE">DealerMine</span> <b>CRM process</b> will bring a number of benefits to your dealership and your customers.  You will quickly determine that the <span class="SpellE">DealerMine</span> process is an efficient, effective system to organize your customer base for all of your dealership.</p> <p class="MsoNormal" align="justify">The <span class="SpellE">DealerMine</span> process can be easily integrated into your current system and our professional training consultants are readily available to assist in getting your staff up and running.</p> <h1><span class="GramE">Improved profit margin.</span></h1> <p class="MsoNormal">The <span class="SpellE">DealerMine</span> process will provide your dealership with everything required to vastly improve customer contact, leading to better customer relations and a significant increase in service appointments.<h1 align="left">Are CSI ratings costing your dealership profits? </h1> <p></p> <p align="justify">The Customer Satisfaction Index is one of the key components in determining the outcome of the bottom line at your dealership. Having your customers completely satisfied not only enhances the relationship your staff develops with dealership clients, it will also keep them coming back for all of their automotive needs. </p> <p align="justify">The DealerMine <b>CRM process</b> recognizes the importance of satisfied customers and the necessity of regular contact intervals that demonstrates your intention to serve all of their automotive interests well beyond the sale. </p> <p align="justify">Your CSI rating will vastly improve when you put the DealerMine process to work for you. The comprehensive data base formula allows your staff to stay familiar with all dealership customers who will recognize that you have taken that extra step and offered that personal touch that is so difficult to find in today’s business world. <h1><span class="GramE">Improve CSI Ratings</span></h1> <p class="MsoNormal">Today, customers expect both an exception product and great service. DealerMine will show you how to deliver it allowing you to achieve the highest CSI Ratings.<p align="justify">Customer satisfaction is much easier to achieve when there is regular communication between your dealership and those who put their confidence and trust at your disposal. With the DealerMine process, information about your customers is as close as your computer keyboard making it easy to keep the lines of communication to your customers open at all times. </p> <p align="justify">The DealerMine <b>CRM process</b>s is designed to give you quick and easy access to information about all of your customers ensuring that you can build a solid relationship that will keep them coming back again and again. </p> <p align="justify">DealerMine can be easily integrated into your current system so you can begin enjoying its many benefits as quickly as possible. <h1>Are your closing ratios where you want them? </h1> <p>Compiling information on your sales prospects is one thing.  Having that information properly organized and at your fingertips is something else again. And that <i><span style="font-style: italic"> something else </span></i>will lead to better closing ratios.</p> <p>The <span class="SpellE">DealerMine</span> process makes it easy to track all your sales ups and keep them readily available to your sales consultants, regardless of whether a deal has been closed during the initial visit, but especially if it hasn’t. No more loose pieces of paper lying about on a desk somewhere.  No more searching through piles of paper trying to find information on a prospect.  The <span class="SpellE">DealerMine</span> process keeps your prospect and client list better organized than you ever thought possible.<h1><span class="GramE">Improve Closing Ratios</span></h1> <p class="MsoNormal">The <span class="SpellE">DealerMine</span> <b>CRM process</b> has a proven track record of improving sales closing ratios subsequently increasing your profit margin. <p align="justify">Following up on a <span class="GramE">prospect  the</span> old fashioned way served its purpose in its time but in today’s highly competitive automotive sales market place, there is a much better tool to assist in the closing procedure.</p> <p align="justify">The <span class="SpellE">DealerMine</span> <b>CRM process</b>s allows each sales consultant to keep much more accurate records of each prospect and makes it quick and easy to obtain information about their prospects on a few clicks of a mouse.  It also allows managers and supervisors to be an integral part of the sales process, keeping them fully informed on the status of every customer so they can be prepared to assist their sales consultants when necessary. <h2><a href="Default.htm">Automotive CRM Software Package for your Car Dealerships BDC</a></h2><ul><li><a href="About-DealerMine.htm">Automotive BDC Software - CRM for Car Dealers</a></li><li><a href="features.htm">Automotive CRM Software by DealerMine</a></li><li><a href="service-tools.htm">Service Advisor Tools</a></li><li><a href="crm-training.htm">CRM Packages Training and Support</a></li><li><a href="questionnaire.htm">DealerMine Automotive CRM Software</a><ul><li><a href="QQ.pdf">QQ.pdf</a></li></ul></li><li><a href="contact.asp">DealerMine Automotive CRM Software</a></li><li><a href="cost-of-service.htm">CRM Package designed for the car dealers Business Development Centre</a></li><li><a href="appointment-coordination.htm">Appointment Coordination software for car dealers</a></li><li><a href="closing-ratios.htm">Improve Closing Ratios with an Automotive BDC/CRM Package</a></li><li><a href="improve-csi-ratings.htm">Improve Your CSI Ratings with Automotive CRM</a></li><li><a href="customer-service.htm">Improve your Customer Service with a CRM Package</a></li><li><a href="crm-testimonial1.htm">Automotive CRM Testimonials</a></li><li><a href="crm-testimonial3.htm">Automotive BDC Testimonials</a></li><li><a href="crm-testimonial2.htm">Testimonials from CRM Users</a></li><li><a href="crm-testimonial4.htm">Testimonials from BDC Users</a></li><li><a href="crm-testimonial5.htm">Automotive CRM User Testimonials</a></li><li><a href="crm-testimonial6.htm">Automotive CRM Software Testimonials</a></li><li><a href="automotive-crm.htm">Automotive CRM Software by DealerMine</a></li><li><a href="recommending-maintenance.htm">Maintenance Advisor Software</a></li><li><a href="crm-package.htm">Automotive CRM Software by DealerMine</a></li><li><a href="contact2.htm">DealerMine Automotive CRM Software</a></li><li><a href="google.htm">Automotive CRM</a></li><li><a href="confirm-end.asp">DealerMine Automotive CRM Software</a></li><li><a href="contact.htm">DealerMine Automotive CRM Software</a></li><li><a href="contact3.htm">DealerMine Automotive CRM Software</a></li><li><a href="confirm-general.asp">DealerMine Automotive CRM Software</a></li><li><a href="questionnaire-end.htm">Untitled Document</a></li><li><a href="confirm-tech.asp">DealerMine Automotive CRM Software</a></li><li><a href="body-g.asp">DealerMine Automotive CRM Software</a></li><li><a href="questionnaire2.asp">Untitled Document</a></li><li><a href="WA_Universal_Email/MailFormatting_VB.asp">WA_Universal_Email/MailFormatting_VB.asp</a></li><li><a href="test.htm">DealerMine Automotive CRM Software</a></li><li><a href="confirmation.htm">DealerMine Automotive CRM Software</a></li><li><a href="WA_Universal_Email/CDOSYS_VB.asp">WA_Universal_Email/CDOSYS_VB.asp</a></li></ul><p>  </p> <h2>Cheryl Loughlean </h2> <h1><a href="crm-package.htm">Dealermind</a></h1> <p align="justify"></p> </td></tr></table><table border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td> <div align="center"> <center> <table border="0" cellpadding="0" cellspacing="0" style="border-collapse: collapse" bordercolor="#111111" width="750" id="AutoNumber9"> <tr> <td colspan="2" align="center"> <script type="text/javascript" src="http://www.realelivepeople.com/relptracker.js"></script> <script type="text/javascript">ConnectReLP("dealermine");</script> <script src="http://realelivepeople.com/getRELStaticButton.php?requestedHost=dealermine&onlineImage=http://dealermineinc.com/images/dealermine-support-on.jpg&offlineImage=http://dealermineinc.com/images/dealermine-support-off.jpg" type="text/javascript"> </script>  </td> </tr> <tr> <td><span style="font-size: 7pt">Copyright 2005 DealerMine 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