Dealership Name
Address
Prov / State Contact
Contact Telephone Email
       
# of Stores in Group # of Advisors
Current DMS System # of Techs
Current 3 Month CSI CP Labor Sales YTD
Avg # of CP Ro's Monthly Total CP Labor Sales
Last Full Year
Avg Hrs per CP Ro Total CP Labor Sales
Prior Year
   
Choose Yes or No Short Answer
Are Service Calls answered by Advisors?
Do you have an Appointment Coordinator?
Do you have a BDC/CDC
Do you have a Direct Service Number?
Do calls go through Reception first?
Do you have a Computerized CRM System?
Do you have a 3'rd party calling on your behalf for service Appointments?
Do you send service reminder letters, postcards etc.?
List the Top 3 areas you would like to improve with DealerMine:

1.

2.

3.

List the methods you are currently using to reach
out to your service customers.

1.

2.

3.
 
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