Using your CRM Software to Recommend Maintenance

DealerMine recommends maintenance based on the selected vehicles maintenance schedule.  Recommended Maintenance Schedules are set up in DealerMine upon installation.  We customize maintenance schedules to best suit the needs of your dealership and manufacturer.  We can make schedules specific to year, make, model, and serial number to ensure the exact maintenance will be recommended for all different vehicle types.

DealerMine will teach you how to sell vehicle maintenance simply by providing your Maintenance Advisors with the information they need to suggest the sale. Your service customer wants their vehicle maintained, that's why they are there in the first place. Recommending Maintenance should be the primary function of your Service Advisors on every customer contact.

All Recommended Maintenance is generally based on the vehicles estimated mileage and elapsed months since their last service. It is important to know where to view the customers Estimated & Elapsed Vehicle Information since it is an important to know this information when speaking with a customer.

DealerMine is an intelligent tool, which is more often than not, accurate when estimating a vehicles mileage. The reason why DealerMine is so efficient, is because our system doesn’t guess, we use the facts. We look back at the mileage that was entered on all past service visits, since mileage is recorded and stored in service history for all vehicles. DealerMine then calculates the time in between each service visit to accumulate how much the customer drives on a daily basis. From this, we are able to predict an estimated mileage that is almost always true, since we base it on the customer’s actual driving habits.

It is important for you to know where to view this information, since estimated mileage and elapsed months are two prime points that can easily influence a customer to book an appointment, since most customers realize the importance of scheduled maintenance being done at the right intervals.

DealerMine will always display the selected vehicles Elapsed Mileage, Estimated Mileage, Elapsed Months, and Month Interval, as shown circled in the image at left and enlarged below.